Elevated Series
In our Elevated Series we feature industry leading vendors and customers shaping the future of technology.
Each conversation is elevated. They happen from a chairlift, on top of a mountain, during a mountain bike ride or on a rooftop overlooking the city. These settings are intentional. When leaders step outside traditional spaces, perspective shifts and conversations become more real.
The series explores leadership, innovation, and partnership through grounded, unscripted discussions focused on what is working, what is changing, and where the industry is headed.
Episode 1: Zoom, More Than a Meetings Platform
About Mark: Mark Shearer brings deep, hands-on experience at the intersection of AI, Zoom, and contact center technology, with a track record of helping organizations modernize customer engagement at scale. His perspective blends practical implementation with a clear view of where contact center tech is headed next. Learn more about what Zoom offers: Zoom.com
Episode 2: 11:11 Systems, Resilience by Design
About 11:11 Systems: We partner with 11:11 Systems because it helps our customers run more secure, reliable, and scalable IT environments. Through their cloud, backup, disaster recovery, and cybersecurity services, customers get stronger protection against downtime and cyber threats, faster recovery when issues happen, and a simpler way to manage critical infrastructure without needing to build everything in-house.
Episode 3: Dialpad, Rethinking Communication
About Dialpad: Dialpad is a cloud-based, AI-powered unified communications platform that integrates voice, video, messaging, and contact center services into one application. It enables businesses to manage communication from any device, offering features like real-time AI transcription, live call coaching, and integration with CRM tools like Salesforce and HubSpot.